Questions and Answers

You can pay for Items using the following payment options: Mastercard and Visa credit cards, Electron debit cards or American Express charge cards on site . You can also use PayPal and use partners Google/Apple pay for express checkouts.

Listed currencies you can use are: Great British Pound, Euro, United States Dollar

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at mail studio59ltd@gmail.com and our team will be able to advise you further.

No, you can only use one promotional discount in each individual order.

Oh no! Please try an alternative payment method or contact us at studio59ltd@gmail.com and one of our customer service representatives will help you as soon as they can!

• Within the UK shipping is free for up to four items (excluding art)  There is a flat rate fee of £3 for five or more items within the UK only.
• International orders have a flat rate of £7.95 for up to two items and £15.95 for three or more items.
  
• Art is charged at £15.00 (UK) and £15.95 International.

We ship to the UK, USA, Europe and most International locations. If you are unsure, drop us a email  studio59ltd@gmail.com and our friendly team should help!

Processing Timescale

We process and dispatch all UK orders within 1-2 business days of receipt (this does not include weekends or public holidays). Our products are made to order :)

Shipping Timescale

All UK orders over will be shipped using Royal Mail and not all orders will not be provided with a tracking number.  Royal Mail will then deliver your goods within 1-3 business days of dispatch. If you have not received the items within a week from order drop us an email studio59ltd@gmail.com and our team should be able to trace the items.

European & Rest of the world parcels are also sent via DPD or Royal Mail depending on your location. DPD/Royal Mail orders will take 5-7 working days.

Please contact us a the first instance, mistakes do happen but drop us an email studio59ltd@gmail.com and we will do our very best to fix and rectify the issue. 

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Irony has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on studio59ltd@gmail.com within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).

For online orders our returns are continuing to operate as normal. Please email us at studio59ltd@gmail.com to start the refund process. Refunds will be proessed within 14 days of your return arriving back to us. The money may take 3 – 5 working days days for the refund to appear in your account.